Secure Communication & Support

Whether you have a question about your order, a technical inquiry about our hardware, or a security disclosure, we are here to help.

A. Customer Support (General)

For questions regarding shipping, returns, order status, or general product inquiries.

• Email: support@vaultwares.com

• Response Time: Typically within 24 hours (Mon-Fri).

• Help Center: [Link to FAQ/Knowledge Base]

B. Business & Partnerships

For wholesale inquiries, enterprise fleet management, or reseller applications.

• Email: sales@vaultwares.com

• Phone: +1 (514) [Insert Number]

• Hours: 9:00 AM – 5:00 PM EST

3. Security & Encrypted Communication

If you are contacting us regarding a sensitive matter, a potential vulnerability, or a privacy concern, we strongly encourage using PGP encryption.

Our Public Key:

0x4A2B 1C3D ... [Insert Full Fingerprint] [ Download Public Key (ASC) ]

If you have discovered a vulnerability in a VaultWares product, please refer to our Responsible Disclosure Policy before contacting us. Email strictly for security findings: security@vaultwares.com

4. Contact Form

Use this structure for your website's input form.

• Name: [Text Field]

• Email Address: [Email Field]

• Order Number (Optional): [Text Field]

• Subject: [Dropdown Menu]

  • Order Status / Shipping

  • Technical Support

  • Return / Warranty Claim

  • Business / Wholesale

  • Other

• Message: [Text Area]

• Attachments: [Upload Button - Allowed: .jpg, .png, .pdf]

Note: Please do not include private keys, seed phrases, or passwords in this form. VaultWares support will NEVER ask for your recovery phrase.

5. Physical Location

Displaying a Montreal address builds trust, proving you are not a "ghost" drop-shipping operation.

VaultWares HQ [Street Address] Montreal, Quebec, [Postal Code] Canada

Local Time: [Dynamic Clock Widget displaying EST]